FR
WFN FAQ
I have problems and I would like assistance, how do I proceed?
In your working tool there is a section called ''Support Ticket''. Enter your request and an agent will respond as quickly as possible.
I forgot my password, how do I get it back?
Do not worry, you can retrieve it easily. Simply click ''Recover password'' and an email will be sent with the steps to follow so you can connect yourself to your WFN work tool.
I am looking for an order, how can I find it?
There are different ways to find an order.
1- By visiting the ''Find Order'' section, it is possible to search either by customer name, the customer's phone number or either the order number.
2- You can use the general search tool by entering a part of the information sought.
How long is my data kept in the database?
We keep all your data from Day 1 and as long as you are using the WFN services.
The data displayed on Google Map is not accurate, why?
The best way to ensure that data is accurate is to enter a postal code when you take the order. Taking this information, you ensure accuracy in the Google Map displays.
I want to know who produced the order, how do I do?
Find the order via the search tool and hover your mouse over the production picture. By doing this, you will see the name of the person who produced the order in addition to the date and time that the order was registered as delivered.
I want to know who gave the order, how do I do?
Find the order via the search tool and hover your mouse over the delivery picture. By doing this, you will see the name of the person who delivered the order in addition to the date and time of the delivery.
I want to print a report for my accounts, how do I do it?
In the ''Statistics'' section you can find,at any time, the types of reports you want with selected dates.
In new order, the delivery charge that appears Is not good, what should I do?
Go to the subsection ''Delivery'' and validate the shipping costs associated with this city. If the city name is not displayed, simply add it and associate the desired shipping.
I have an employee that is leaving us, what should I do?
Go to the subsection ''Add Employee'' and uncheck the option ''active'' associated to the employee.
The government is changing taxes, do I have to do something?
Yes, you need to make changes in the subsection ''Manage taxes'' and assure the accuracy of your rates.
The Message option is blinking, what should I do?
When the option is blinking, it means that you have an unread message. Once you have read the message it should stop blinking.
I want to make sure that your orders are produced for the day, how do I do?
From your dashboard, you can see at any time if there are orders to produce in your day. If the number is 0, it means that you have completed all the work of the day.